How much does Tidio cost?
The real price of the live chat and chatbot tool, plan by plan, add-ons included.
Short answer: Tidio starts at $29/month on the Starter plan (~$24.17/month billed annually), with a permanent free plan and a 7-day trial that needs no credit card. But that is the price of live chat alone. Lyro AI and Flows automations are billed as separate add-ons, and the total climbs fast: a full AI-powered setup lands closer to ~$117/month. Below you get every plan, every add-on, and what you actually pay based on your profile.
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Tidio, the key numbers
What each Tidio plan costs
Here are the self-serve plans, the live chat and ticketing core. Lyro AI and Flows automations are billed as separate add-ons, covered right after. Tidio bills by billable conversations (replies from a human agent), not by seat: up to 10 seats are included. Monthly price shown; annual billing saves about 17% (two months free).
Prices in USD, monthly billing. Captured June 2026.
Free
To test without paying
50 billable conversations/month
- 50 billable conversations/month
- Up to 10 seats
- Live chat, ticketing and email
- 50 Lyro conversations (one-time)
- 100 Flows visitors reached
Starter
For small volumes
~$24.17/month billed yearly
- 100 billable conversations/month
- Up to 10 seats
- Basic analytics
- Live chat and ticketing
- 50 Lyro conversations (one-time)
Growth
To scale up
~$49.17/month billed yearly
- From 250 conversations (up to 2,000)
- Up to 10 seats
- Advanced analytics and permissions
- Automatic assignment, macros
- Customizable conversation volume
Plus
For large teams
- Custom conversations and seats
- Departments and multi-project
- Custom branding, OpenAPI
- Lyro AI included, no add-on
- Dedicated success manager
Premium
Lyro as a managed service
- Custom conversations
- Guaranteed 50% Lyro resolution rate
- Pay-per-resolution billing option
- SSO, compliance, Slack support
- Lyro managed for you
Prices captured June 2026 on tidio.com/pricing and cross-checked against several sources. Growth pricing scales with conversation volume (250 to 2,000/month). The Premium plan is quote-only; third-party sources cite around $2,999/month, to be confirmed on the official page. Lyro AI and Flows are not included on Starter and Growth, they are billed as add-ons (see below).
Tidio is paid in add-ons
The advertised price only covers live chat and ticketing. The AI and the automations, the real reason to pick Tidio, cost extra. Here is what each brick adds.
Live chat and ticketing
The core product: live chat, tickets, email handling, up to 10 seats. From $29 (Starter) to $59/month (Growth) billed monthly. This is the module detailed in the table above.
Lyro AI (the AI)
The AI agent that answers customers on its own is a recurring add-on: from $39/month for 50 AI conversations (~$32.50/month billed yearly). The 50 Lyro conversations bundled into Starter and Free are one-time, not monthly: for continuous AI you need the add-on or the Plus plan.
Flows (automations)
The proactive automation scenarios (chatbots triggered by visitor behavior) are a separate add-on: from $29/month (~$24.17 yearly) for 2,000 visitors reached. The quota grows with your traffic.
Extra conversations
Tidio bills by billable conversations. Going over your plan's quota pushes the bill up: on Growth, the price climbs with volume, from 250 to 2,000 conversations per month. Watch your volume so you are not caught out.
- Just want human live chat? Starter or Growth is enough.
- Want the AI to answer on its own? Add the Lyro add-on to your math.
- Want proactive chatbots? Add the Flows add-on.
- High traffic? Keep an eye on your billable conversation quota.
- The free plan exists: test before paying anything.
How we price the real cost
Tidio's advertised price does not tell you what you really pay, because the AI and the automations are add-ons. For the full AI-powered setup, we add the Growth plan and the two add-ons at their entry tier, billed monthly. Here is the breakdown.
- Live chat (Growth)Live chat, ticketing, up to 250 conversations$59
- Lyro AI (add-on)50 AI conversations per month$39
- Flows (add-on)2,000 visitors reached per month$29
- Total per monthAbout 2x the price of Growth alone~$117
Estimate on entry tiers. Adjust for your conversation volume and the add-ons you actually need.
What you actually pay per month
The price depends on which add-ons you need. Four typical profiles, billed monthly, assumptions noted.
Estimates in USD, monthly. Extra conversations not included.
Tiny site
Live chat only
- Free plan only
- 50 billable conversations/month
- No continuous AI, no Flows
Small shop
Human live chat
- Starter plan only
- 100 billable conversations/month
- No recurring AI
AI-powered setup
Growth + Lyro + Flows
- Growth + Lyro add-on + Flows add-on
- AI that answers alone + proactive chatbots
- About 2x the price of Growth alone
Large team
High volume
- Plus plan, Lyro included
- Departments, multi-project, OpenAPI
- Custom conversations and seats
Estimates billed monthly (June 2026), based on adding the plan and the add-ons. Adjust for your real volume. Tidio bills by conversation volume, not by seat: a team of 5 or 10 pays the same platform rate at a given tier. The jump from Growth ($59) to Plus ($749) is steep, with no tier in between.
Tidio's price against the alternatives
Tidio's entry plan against the other live chat and chatbot tools on the market. Each bills differently (by volume, by seat, by workspace), so the cheapest depends on your size. Sort by price or by score.
| Best for | Model | Free plan | Team size | Visit | ||||
|---|---|---|---|---|---|---|---|---|
| 3 | Intercom | Fin AI | By seat | 4.3/5 | $39/seat/month | — | Scale-ups and enterprise | Visit → |
| 2 | Crisp | Everything unlimited | By workspace | 4.2/5 | $95/workspace/month | ✓ | Growing teams | Visit → |
| 4 | LiveChat | Pure live chat | By agent | 4.0/5 | $20/agent/month | — | Small support teams | Visit → |
| 1 |  Tidio | Volume-based price | By volume | 3.6/5 | $29/month | ✓ | Micro to SMB | Visit → |
Entry prices captured June 2026. The models differ: Tidio bills by conversation volume (seats included), Crisp by workspace (unlimited users), Intercom and LiveChat by seat or agent, so their bill climbs with the team. Intercom's Fin AI is billed per resolution (around $0.99 per resolution), which can add up fast at volume. Tidio stays the cheapest at entry, but Lyro AI and Flows add-ons bring its real price close to Crisp's.
So, is Tidio expensive?
Our take after testing it: the headline price is unbeatable, but the real cost depends on the add-ons. Here is when it is worth it, and when it stings.
Good value if…
You want human live chat with a few seats and moderate volume. At $29/month on Starter with up to 10 seats included, plus a free plan to start, Tidio is one of the best ratios on the market for a micro business or an e-commerce shop.
Too expensive if…
You want the AI to do the heavy lifting. Stacking Lyro and Flows doubles the bill (~$117/month), and to get the AI fully included you must jump to Plus ($749/month), with no tier in between. At that level, Crisp ($95/workspace) can come out cheaper.
The verdict
Tidio is an excellent live chat tool at a fair price, as long as you think add-on by add-on. Start with live chat alone, plug in the free plan to test, and only add Lyro or Flows once you measure a real automation gain.
- Pay yearly: about 17% saved (two months free).
- Start on the free plan, move up later.
- Only add Lyro if you genuinely want continuous AI.
- Use the 7-day no-card trial to validate the tool.
- Watch your billable conversation quota to avoid overage.
Frequently asked questions about Tidio pricing
How much does Tidio cost per month?
Tidio starts at $29/month on the Starter plan billed monthly, or about $24.17/month billed annually. But that price only covers live chat and ticketing. If you add Lyro AI (from $39/month) and Flows automations (from $29/month), a full AI-powered setup lands closer to $117/month. The Growth plan costs $59/month and the Plus plan starts at $749/month. The smart move is to start with live chat alone and add the add-ons only when you need them.How much does Tidio cost per year?
Billed annually, Tidio saves about 17%, the equivalent of two months free. The Starter plan works out to roughly $290/year (~$24.17/month), Growth to about $590/year (~$49.17/month) and Plus from $8,988/year, for live chat. If you add Lyro AI and Flows, budget around $1,400/year for a full Growth setup with AI. Always check the exact price on the official page before paying, since tiers can shift with your conversation volume.Does Tidio have a free plan?
Yes, Tidio offers a permanent free plan, not just a trial. It includes 50 billable conversations per month, up to 10 seats, live chat, ticketing and email handling, plus a one-time allocation of 50 Lyro conversations and 100 Flows visitors reached. That is enough for a small site getting started. Above 50 conversations per month you have to move to a paid plan. There is also a 7-day trial with no credit card to test the paid features.Is Lyro AI included in Tidio's price?
Not really. The Starter and Free plans include 50 Lyro conversations, but as a one-time allocation, not monthly. For continuous AI, Lyro is a recurring add-on that starts at $39/month for 50 AI conversations (about $32.50/month billed annually). The only way to get Lyro fully included without an add-on is to move to the Plus plan at $749/month. If AI is your main need, factor that cost in from the start, otherwise the $29/month headline price is misleading.How much does a full AI setup cost on Tidio?
Budget around $117/month billed monthly for a full setup: Growth plan ($59) + Lyro AI add-on ($39) + Flows add-on ($29). That is about twice the price of Growth alone, because Tidio bills the AI and the automations separately. For a large team that wants Lyro fully included, you must jump to the Plus plan at $749/month, with no tier in between. If you only need human live chat, you can stay on Starter at $29/month, or even on the free plan.Is Tidio more expensive than Crisp or Intercom?
It depends on the model. Tidio starts cheapest, at $29/month, and bills by conversation volume with seats included. Crisp bills by workspace, with its Unlimited plan at $95/month for unlimited users, which gets attractive as the team grows. Intercom bills by seat, from $39/seat/month, plus its Fin AI per resolution, so the bill climbs fast at volume. For a small outfit, Tidio stays cheapest, but once Lyro and Flows are added, the real price gets close to Crisp's.How does Tidio bill conversations?
Tidio bills by billable conversations, meaning the exchanges where a human agent replies to a customer in live chat, by ticket or by email. Each plan includes a quota: 50 on free, 100 on Starter, from 250 on Growth (up to 2,000). Going over that quota pushes the bill up, especially on Growth where the price adjusts to volume. The good news: seats are included, so you do not pay more by adding agents up to 10. Watch your conversation volume to avoid surprises at the end of the month.Is there a discount for paying Tidio yearly?
Yes. Annual billing saves about 17%, which is the equivalent of two months free versus monthly. The Starter plan drops from $29 to about $24.17/month, Growth from $59 to about $49.17/month, and the Lyro add-on from $39 to about $32.50/month. That is the main way to pay Tidio less. There is no reliable recurring official promo code: be wary of third-party coupon pages. The best lever stays the annual commitment, plus only subscribing to the add-ons you really need.Why does Tidio's price jump from $59 to $749?
This is the main complaint about Tidio's pricing: there is no tier between the Growth plan at $59/month and the Plus plan at $749/month, a twelvefold jump. The reason is that Plus unlocks enterprise features (departments, multi-project, OpenAPI, dedicated success manager, Lyro included) that Tidio reserves for large accounts. For an SMB that outgrows Growth but lacks the Plus budget, the fix is to stay on Growth and add the Lyro and Flows add-ons à la carte, which lands around $117/month rather than $749.Can you cancel Tidio easily?
Yes, the subscription cancels from your account, with no long commitment on monthly plans. You can also downgrade to the free plan at any time rather than closing your account entirely, which leaves you 50 conversations per month. The thing to watch is the add-ons: Lyro and Flows cancel separately from the main plan, so make sure to turn everything off if you stop. Before you leave, export your conversations and contacts, and check your billing cycle so you do not pay an extra month.
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