The Manychat agency.DMs that convert.
Manychat can turn a comment into a DM, qualify a lead and capture an email across Instagram, WhatsApp and Messenger, but set up wrong it spams your audience and gets your account flagged. We build the flows that capture and convert, wire them to your CRM, and keep them compliant.
★★★★★Verified Trustpilot reviews · AI, automation & growth agency
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GeminiA Manychat agency makes it convert, not just sends DMs.
Anyone can install a bot. Building flows that qualify, capturing the lead into your CRM, and staying compliant so the platform doesn't flag you is a different job. Here are the four things we own.
- Capture
Comment-to-DM flows that turn engagement into leads
A viral reel that fills your comments with nothing in the DMs is a missed audience. We build the comment-to-DM and keyword-trigger flows that catch every "send me the link" and turn it into a conversation: auto-reply on the post, a DM with the asset, and an opt-in before the link. Set up inside Manychat's policies so Instagram doesn't throttle you, not a spammy blast that gets your account flagged.
See a typical flow - Qualify & convert
Flows that qualify before they ever hit your inbox
The point isn't more DMs, it's the right ones. We build qualification flows in Flow Builder that ask the two or three questions that matter, branch on the answers, capture name, email and phone, and route a hot lead to a booking link or a human in Live Chat. Cold ones get nurtured, not chased. Your team spends time on people ready to buy, not on triage.
See the method - Integration
Wired to your CRM, email and the channels you sell on
Manychat earns its place when the lead doesn't die in the DMs. We connect it to your CRM, your email tool and your booking system through native integrations, webhooks and the API, so every captured contact lands where your team works. We run flows across Instagram, WhatsApp, Messenger and TikTok from one place, and use WhatsApp template messages and broadcasts within the platform's messaging window so you stay compliant.
See the integrations - AI steps & ops
AI steps where they help, a human where a bot annoys
A bot answering a complaint with a canned menu loses you the customer. We use Manychat's AI Step for the open questions a script can't cover, set clear handoff to a human in Live Chat, and keep the flow short where a bot helps and out of the way where it doesn't. We're an automation and AI agency first, so this plugs into how you already run marketing and sales.
See AI enablement
We build Manychat like a sales funnel, not a toy bot.
Most Manychat setups die the same way: a bot installed, no qualification, no CRM sync, a broadcast blasted to everyone until the account gets flagged and the DMs dry up. So we treat it like a funnel: triggers that catch real intent, flows that qualify, capture wired to your pipeline, and a human handoff where a bot would only annoy.
- Audit · map your channels, your offers, and where leads leak today
- Build · comment-to-DM, qualification and capture flows in Flow Builder
- Connect · sync to your CRM, email and booking, compliant by default
- Enable · train your team on Live Chat, AI Step and reading the data
We build flows that capture and convert, not spam.
We don't sell a partner tier. We run chat-marketing flows for real businesses, so we set Manychat up the way it actually works: triggers that catch intent, qualification that filters, capture wired to the CRM, and a human handoff before a bot turns into a wall. That's exactly what's missing when a setup ends at installing a bot and broadcasting to everyone.
- We build flows that capture and convert, not bots that spam, so your account stays in good standing with the platforms.
- Honest about where a bot helps and where it annoys: we keep flows short, hand off to a human fast, and won't automate what shouldn't be.
- Every lead lands in your CRM and email, tagged and ready, so the DM isn't a dead end your team forgets to check.
- No badge to sell. We're judged on whether your flows actually book calls and capture leads after we leave, not on a partner tier.
Manychat at the core, your sales stack around it.
We configure the parts that turn chat marketing into captured leads, then connect them to how you already sell. Here's what a real Manychat setup covers.
- Setup
Comment-to-DM & keyword triggers
We set up the triggers that catch intent: comments on a specific post or reel, story replies, keyword DMs. Each one fires a flow that opens a conversation instead of dropping a raw link, within Instagram's automation rules.
- Setup
Flow Builder funnels
We build the conversational funnel in Flow Builder: branching logic on user answers, conditions, tags and custom fields, so the flow adapts to each contact instead of forcing everyone down one path.
- Setup
Lead capture & CRM sync
We capture name, email and phone in custom fields and sync them to your CRM through native integrations, webhooks or the API, so a lead caught in a DM lands in your pipeline tagged and ready to follow up.
- Setup
Multi-channel: IG, WhatsApp, Messenger, TikTok
We run flows across the channels your audience actually uses, from one Manychat workspace, with WhatsApp template messages and the right opt-in so you can reach contacts inside the platform's messaging window.
- Setup
Broadcasts & email handoff
We set up segmented broadcasts and the handoff to your email tool, so a contact captured on Instagram keeps getting the right message on the right channel, without you sending the same blast to everyone.
- Setup
AI Step & Live Chat handoff
We wire Manychat's AI Step for the open-ended questions a script can't handle, and a clean handoff to a human in Live Chat the moment the conversation needs judgment, so the bot helps and never traps the customer.
We map where your leads leak, you leave with a plan.
Before quoting anything, we take 60 minutes to look at your channels, your offers and where your leads die today. You leave with an honest read on what a Manychat flow captures, what to build first, and where a bot would just annoy your audience. Zero pitch, just a marketer's take on your funnel.
- An honest read on where Manychat captures real leads
- The first flow and triggers worth building
- The CRM and email sync that stops the leak
- A frank take on where a bot would annoy people
How we run a Manychat setup.
Five steps, in order. We don't broadcast before the flows qualify and the CRM sync works, we don't automate what a bot would only annoy, and your team owns it at the end. Each step has a deliverable and you sign off before we move on.
- Step 1 · Funnel audit
Map your channels and where leads leak today
We look at how your audience reaches you now: which posts drive DMs, what people ask, where the conversation dies. We check your offers, your channels (Instagram, WhatsApp, Messenger, TikTok) and your follow-up. Half the value is telling you where a Manychat flow captures real leads and where it would just annoy people, so you don't automate a problem a bot won't fix.
- Step 2 · Build the flows
Comment-to-DM, qualification and capture
We build the flows in Flow Builder: comment-to-DM and keyword triggers that open a conversation, branching logic that qualifies on the answers that matter, and capture steps that collect name, email and phone into custom fields. Each flow is set up inside the platform's automation rules so Instagram and WhatsApp don't throttle or flag your account.
- Step 3 · Connect the stack
Sync to your CRM, email and booking
We connect Manychat to where your team works: your CRM through native integrations, webhooks or the API, your email tool for nurture, your booking system for hot leads. A contact captured in a DM lands in your pipeline tagged and ready, instead of sitting in an inbox nobody opens. WhatsApp template messages and broadcasts are set up to respect the messaging window.
- Step 4 · Add AI where it helps
AI Step for the open questions, human for the rest
We add Manychat's AI Step for the open-ended questions a fixed menu can't answer, and set a clean handoff to a human in Live Chat the moment the conversation needs real judgment. The bot does the repetitive capture and routing; your team handles the conversations that actually close. We keep the flow short where a bot helps and out of the way where it doesn't.
- Step 5 · Enable & hand over
Train the team, then get out of the way
We train your team on Live Chat, the AI Step, reading the flow analytics, and tweaking a sequence without breaking it. The setup lives in your Manychat workspace, owned by you. If you want to go deeper, our automation training covers flows, integrations and the API end to end. If you want us on call for what scales next, we talk about that separately.
We're judged on the leads that land.
No partner badge to display, so we lead with what matters: feedback from the teams whose Manychat flows we built, and whether those flows kept capturing and converting after we left. Our Trustpilot reviews come from those teams, not from a marketing deck.
- The setup lives in your Manychat workspace, owned by your team
- Compliance and CRM sync wired before any broadcast
- Flows kept short, with a human handoff where a bot annoys
- Trustpilot reviews come from the teams we built flows for
The questions we get asked on repeat.
What does a Manychat agency actually do?
A Manychat agency builds the chat-marketing flows that capture and convert, instead of leaving you with a blank Flow Builder. We set up comment-to-DM and keyword triggers on Instagram, qualification flows that branch on the answers that matter, lead capture into custom fields, and the sync to your CRM and email. We run it across Instagram, WhatsApp, Messenger and TikTok, and keep everything inside the platforms' automation rules so your account stays in good standing. The point is leads that land in your pipeline, not a bot a few people poke at once.How much does a Manychat setup cost?
It depends on scope: a single comment-to-DM lead magnet is nothing like a multi-channel funnel wired into your CRM, email and booking. We don't throw out a flat package. We start with a free 60-minute audit to find where a Manychat flow actually captures leads for you, then quote a fixed scope. The Manychat subscription itself you pay them directly; we set up the workspace and channels so the plan fits what you need without paying for tiers you won't use.Can you set up Instagram comment-to-DM automation?
Yes, that's the flow most people come for. We attach a Manychat flow to a specific post or reel, or to keyword comments, so every "send me the link" gets an auto-reply on the post and a DM with the asset and an opt-in. We build it inside Instagram's automation rules so you don't get throttled or flagged, and we add the qualification and capture steps so a comment turns into a lead in your CRM, not just a link nobody clicks twice.Will a Manychat bot annoy my audience?
It will if it's set up badly, and we won't pretend otherwise. A bot that answers a real question with a canned menu, or blasts everyone the same broadcast, loses you customers. We keep flows short where a bot helps, use the AI Step for open questions a script can't cover, and set a clean handoff to a human in Live Chat the moment the conversation needs judgment. The goal is a flow that feels helpful, not a wall the customer has to fight through.Can you connect Manychat to our CRM and email?
Yes, that's where it earns its place. We sync captured contacts to your CRM through native integrations, webhooks or the Manychat API, push them to your email tool for nurture, and route hot leads to your booking system. Every contact lands tagged and ready to follow up, so the DM isn't a dead end. The goal is Manychat feeding your existing pipeline, not a separate inbox your team forgets to check.Does Manychat work on WhatsApp and TikTok too?
Yes. Manychat runs flows across Instagram, Messenger, WhatsApp and TikTok from one workspace, and we set up the right one for where your audience actually is. WhatsApp needs template messages and a proper opt-in to message contacts outside the platform's messaging window, so we wire that compliantly. TikTok automation is newer, so we'll tell you honestly where it's a real channel for you and where Instagram or WhatsApp still does the heavy lifting.Is Manychat compliant with Instagram and WhatsApp policies?
It can be, and keeping it that way is part of the job. Manychat is an official Meta Business Partner, but the platforms still throttle or flag accounts that spam or break the automation rules. We build flows that respect the messaging window, use WhatsApp template messages correctly, get a real opt-in before messaging, and avoid the patterns that get accounts limited. Compliance isn't a nice-to-have here; a flagged account means your flows stop working overnight.Do you train our team or just build the flows?
Both, and the training is where it sticks. A flow nobody knows how to read or tweak goes stale. We train your team on Live Chat, the AI Step, reading the flow analytics, and adjusting a sequence without breaking the logic. The setup lives in your own Manychat workspace, owned by you. If you want to go deeper, we run an automation training that covers flows, integrations and the API so your team can build the next funnel without us.
Stop blasting DMs. Build flows that convert.
A 60-minute audit, your funnel leak mapped, a flow plan with the CRM sync and compliance baked in. If your team can run it in-house after setup, we'll hand you the playbook. If we're the right fit, we handle it.